PRIVACY POLICY

Last updated: 1 December 2025

This Privacy Policy describes how SANA ENTERPRISES collects, uses, stores, and protects your personal information when you access our website or make a purchase.

By using our website, you consent to the practices described in this policy.

Information We Collect

We may collect the following categories of personal data:

Personal Identifiers: Name, billing and shipping address, email address, phone number
Order & Transaction Data: Order details and transaction records (payment details are processed securely by third-party payment gateways and are not stored by us)
Technical Data: IP address, browser type, device information, and usage data
Marketing Preferences: Communication and promotional preferences

How We Use Your Information

We use personal data to:

Process and fulfill orders
Provide customer support and order updates
Improve products, services, and website functionality
Send marketing communications where consent has been provided
Conduct internal analytics and business research
Verify return, refund, or damage claims (including review of submitted images or videos)
Comply with legal and regulatory obligations

Legal Basis for Processing

Personal data is processed based on:

User consent
Performance of a contract (order fulfillment)
Legal compliance
Legitimate business interests, including service improvement

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance functionality and analyze traffic. Cookies help us remember preferences and understand usage patterns.

You may manage cookie preferences through your browser settings. Some website features may not function properly if cookies are disabled. Where required by law, cookie consent mechanisms are implemented.

Sharing of Information

We do not sell or rent personal data.

Information may be shared with trusted third parties, including:

Payment service providers
Shipping and logistics partners
Website hosting and analytics providers
Governmental or regulatory authorities when required by law

All third parties are required to safeguard personal data and use it only for authorized purposes.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or regulatory requirements.

Data Security

Appropriate technical and organizational safeguards are implemented to protect personal data. However, no online transmission method is completely secure.

Your Rights

Subject to applicable laws, users may have the right to:

Access personal data
Request correction or deletion
Withdraw marketing consent
Restrict or object to certain processing activities

Requests may be submitted using the contact details below.

International Data Transfers

Personal data may be transferred to and processed in jurisdictions outside your country of residence. Appropriate safeguards are applied where required by law.